3330kh Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data 3330kh collects, how it is used, and the rights you hold over your information.
1. Overview and Our Privacy Commitment
This Privacy Policy ("Policy") describes how 3330kh ("3330kh", "we", "us", "our") collects, uses, stores, shares, and protects personal data belonging to players, visitors, and any other individuals ("you", "User") who access or use the 3330kh website at https://3330kh.app and all related services and features offered through that website.
3330kh is committed to handling your personal data responsibly and transparently. We collect only the information we genuinely need to operate a safe, compliant, and enjoyable online gaming platform for our players in Bangladesh and to meet our legal obligations. We do not sell your personal data to any third party — ever.
All data transmitted between your device and 3330kh servers is protected by 256-bit SSL encryption. Your personal information is never sold, rented, or shared with advertisers or data brokers. We use your data only to run your account and improve your experience on the platform.
By registering an account on 3330kh, completing a deposit, or simply browsing the website, you acknowledge that you have read and understood this Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us to arrange account closure.
This Policy should be read alongside our Terms and Conditions, which govern the overall use of the 3330kh platform. Together, these two documents form the complete agreement between you and 3330kh regarding your rights and obligations as a player.
2. Personal Data We Collect
3330kh collects personal data through several channels: directly from you during registration and account use, automatically through your interactions with the platform, and occasionally from third-party identity verification services. The categories of personal data we collect are detailed below.
Identity and Contact Data
- Full legal name, date of birth, and gender as provided during registration.
- Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
- Mobile phone number used to register your account.
- Government-issued photo identification documents submitted during KYC verification (e.g., National ID card, passport, driving licence).
Financial and Payment Data
- Mobile wallet numbers associated with bKash, Nagad, Rocket, or Upay accounts used for deposits and withdrawals.
- Bank account details where bank transfer methods (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) are used.
- Transaction history including deposit amounts, withdrawal requests, and bonus credits.
- We do not store full card numbers or mobile wallet PINs — payment processing is handled by our certified payment partners.
Account and Gaming Activity Data
- Username, account ID, login timestamps, and session durations.
- Betting history, game session records, wager amounts, and win/loss records across all products (cricket betting, slots, live casino, crash games).
- Bonus and promotion interactions, including offers claimed and wagering progress.
- Responsible gaming tool settings including deposit limits, session reminders, and self-exclusion requests.
Technical and Device Data
- IP address, device type, operating system, and browser version at the time of each session.
- Cookies and similar tracking technologies — see Section 7 for full details on our cookie practices.
- Geolocation data derived from your IP address to assess jurisdictional eligibility.
- Referring URL, pages visited on the 3330kh platform, and click-path data used to improve the user experience.
Communication Data
- Records of messages and inquiries submitted to our support team, including the content of those communications.
- Feedback, complaints, and dispute correspondence.
- Responses to any surveys or promotional communications you have opted into.
3. How We Use Your Personal Data
3330kh processes your personal data only for specific, defined purposes. We do not use your data for any purpose beyond what is described in this Policy without first obtaining your explicit consent. The primary purposes for which we process your data are as follows:
Account Management and Service Delivery
To register and maintain your 3330kh account, verify your identity, process deposits and withdrawals, calculate winnings, apply bonuses, and provide access to all platform features including cricket betting, slots, live casino games, and crash titles.
Legal Compliance and Fraud Prevention
To fulfil our obligations under applicable anti-money laundering (AML) and Know Your Customer (KYC) requirements. We screen accounts against sanctions lists, detect suspicious betting patterns, prevent underage gambling, and investigate and respond to any reported fraudulent activity. This processing is necessary for us to operate lawfully and to protect the integrity of the platform for all players.
Responsible Gaming
To monitor your gaming activity for signs of problem gambling, to apply the responsible gaming limits and controls you have set, and to intervene proactively where our systems detect patterns associated with harmful gambling behaviour. This processing is an essential part of our duty of care to every player on the platform.
Promotions and Marketing
Where you have opted in to receive promotional communications from 3330kh, we may use your contact information to send you details of relevant bonuses, seasonal offers (e.g., Eid specials, BPL promotions, Pohela Boishakh bonuses), and platform updates. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal.
Platform Improvement and Analytics
To analyse aggregated, anonymised usage data to understand how players interact with the platform, identify technical issues, improve game performance, and develop new features. Individual player data used for analytics purposes is anonymised before analysis — it cannot be used to identify you personally.
Customer Support
To respond to your inquiries, process complaints, investigate disputes, and provide technical assistance. Records of support interactions are retained for quality assurance and training purposes.
How We Protect and Respect Your Privacy
Six core principles underpin every data decision we make at 3330kh.
5. When and With Whom We Share Your Data
3330kh does not sell or commercially share your personal data. However, to operate the platform effectively and meet our legal obligations, we share certain data with trusted third parties in the following limited circumstances:
Payment Service Providers
To process your deposits and withdrawals, we share the minimum necessary transaction data with our payment partners (bKash, Nagad, Rocket, Upay, and banking partners). These providers are contractually bound to process your data only for the purpose of completing the specific transaction and are prohibited from using it for any other purpose.
Game Providers
To deliver live casino and slot games, a session token and account reference are shared with our certified game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers receive no personally identifiable information beyond what is technically necessary to initialise and maintain your game session.
Identity Verification Partners
To complete KYC checks, we may share your submitted identity documents and personal details with accredited third-party identity verification service providers. These services are bound by strict data processing agreements and may not retain or use your data beyond the scope of the verification exercise.
Legal and Regulatory Authorities
We may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we receive a lawful request, court order, or are under a legal obligation to do so. In such cases, 3330kh will share only the specific data requested and will notify you where legally permitted to do so.
Outside of the categories described above, 3330kh will never share your personal data with any third party without first obtaining your explicit written consent. We do not share data with marketing networks, social media advertising platforms, or data analytics resellers.
6. Data Retention
3330kh retains your personal data only for as long as is necessary to fulfil the purposes described in this Policy or to comply with applicable legal, regulatory, accounting, or reporting requirements. The following retention periods apply as a general guide:
Active Account Data
While your 3330kh account is active, we retain all account data, transaction records, and gaming history necessary to provide the service, manage your account, and honour responsible gaming commitments.
Closed Account Data
Following the closure of your account — whether at your request or by 3330kh — we retain your identity documents, transaction records, and account history for a minimum of five (5) years to comply with anti-money laundering regulations. After this period, data is securely and irreversibly deleted unless a longer retention period is required by a specific legal obligation.
Support Records
Customer support communications are retained for three (3) years from the date of the most recent interaction. This period allows us to resolve any delayed disputes and maintain an accurate record of commitments made by our support team.
Anonymised Analytics Data
Anonymised and aggregated usage data that cannot be linked back to any individual may be retained indefinitely for the purpose of platform improvement and statistical analysis.
7. Cookies and Tracking Technologies
3330kh uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, maintain your session, and — where you have consented — to analyse usage patterns. A cookie is a small text file stored on your device by your browser when you visit a website.
Essential Cookies
These cookies are strictly necessary for the platform to function. They maintain your login session, remember your language and currency preference, and protect against cross-site request forgery attacks. These cookies cannot be disabled without breaking core platform functionality.
Analytics Cookies
With your consent, we use analytics cookies to understand how players navigate the site, which games are most popular, and where technical issues arise. Analytics data is aggregated and anonymised before review. You may decline analytics cookies when the cookie consent notice is displayed on your first visit.
No Third-Party Advertising Cookies
3330kh does not place third-party advertising or retargeting cookies on your device. We do not participate in cross-site advertising networks that track your browsing behaviour outside of the 3330kh platform.
You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies will prevent you from logging in and using the platform.
8. Your Data Rights
As a 3330kh player, you hold specific rights over your personal data. You may exercise any of the following rights at any time by contacting our support team at [email protected]. We aim to respond to all data rights requests within thirty (30) calendar days.
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Right of Access You may request a copy of all personal data we hold about you in a structured, commonly used format.
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Right to Rectification If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it without undue delay.
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Right to Erasure You may request the deletion of your personal data where it is no longer needed for the purposes it was collected, subject to our legal retention obligations.
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Right to Restrict Processing In certain circumstances, you may request that we restrict how we process your data — for example, while a dispute about its accuracy is being resolved.
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Right to Object You have the right to object to our processing of your personal data for direct marketing purposes. Once you object to marketing, we will cease that processing immediately.
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Right to Data Portability Where processing is based on your consent or a contract with you, you may request that we provide your data in a portable, machine-readable format for transfer to another service provider.
9. Security Measures
3330kh implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Technical Safeguards
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
- Encrypted storage of sensitive data fields including identity document scans and payment references.
- Firewalls, intrusion detection systems, and continuous security monitoring of our server infrastructure.
- Regular penetration testing and independent security audits conducted by specialist third-party firms.
- Multi-factor authentication for internal staff access to player data systems.
Organisational Safeguards
- Access to player personal data is restricted on a strict need-to-know basis. Only staff whose role requires it may access your data.
- All staff with access to personal data are required to complete data protection training and are bound by confidentiality obligations.
- A documented incident response procedure is in place to contain and address data breaches promptly. Affected players will be notified in the event of a breach that poses a risk to their rights.
While 3330kh takes all reasonable steps to secure your data, no online system is completely immune to risk. You are responsible for maintaining the security of your own account credentials and for ensuring your device is free from malware. If you suspect your account has been compromised, contact us immediately at [email protected].
10. Policy Updates and How to Contact Us
Policy Updates
3330kh reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When we make material changes, we will post the revised Policy on this page with an updated effective date and, where appropriate, notify you via the contact information associated with your account. Continued use of the platform following any such update constitutes your acceptance of the revised Policy.
Data Enquiries and Complaints
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or wish to raise a concern about how we have handled your personal data, please contact our support team. We will acknowledge all privacy-related requests within five (5) business days and aim to resolve them fully within thirty (30) calendar days.
Contact: [email protected]
This Privacy Policy forms part of the overall legal framework governing your use of 3330kh. For full details of your rights and obligations as a player, please also review our Terms & Conditions and Responsible Gaming policy, both available via the links below.
Questions About Your Privacy?
Our support team is available around the clock to answer any privacy-related questions. You can also explore our FAQ, review our Responsible Gaming tools, or head to the platform to start playing.
Visit Our FAQ Login to 3330kh Terms & Conditions Responsible Gaming